Shipping and Returns

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit
card for the purchase. As soon as we receive your order, we automatically reach out to
our suppliers to confirm that it is in stock and available for immediate shipment. If your
item is in backorder or unavailable, we will void the pre-authorization and reach out to
you via e-mail.  If your item(s) are available for immediate shipment (within 5 business
days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse with the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@pawthenticnation.com.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any
damage, you should make note of it when signing for delivery.  If your item(s) do arrive
damaged, please send photos to returns@pawthenticnation.com and we will process an insurance claim on your behalf.

Cancellations & Refunds

All orders canceled after 48 hours are subject to a $20 administration fee, whether or
not your order has shipped.  If your order has been shipped, you (the buyer) will also be
responsible for actual return shipping charges. Refunds will only be issued to the
original credit card that you use when placing your order.

Price Guarantee

If you find a better price online within 30 days of making a purchase from our
online store, we will refund you the difference. We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within 30 days of your purchase date, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date, we will refund the difference as well.

To request your partial refund simply send over a copy of screenshot and/or e-mail us a
link to the same product on our website, or on our competitor’s website within 30 days
of the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match
  Guarantee (Proof of Purchase Receipt) and evidence of lower price (screenshot,
  etc.)
• Promotions such as rebates and buy-one, get-one free offers are not eligible
• The item must be in stock on the competitor’s website (new condition, same
  brand, model, etc.)
• The competitor must be an online store, they may not have a retail location
• The website cannot be a discounter or an auction website (i.e.; eBay, overstock,
  etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it
  excludes sales tax