FAQs

1. What types of pets do you offer products for?
At Pawthentic Nation, we offer a wide range of products for dogs, cats, birds, rabbits, guinea pigs, hamsters, and fish. Our selection includes everything from food and toys to grooming and health care products.

2. How do I place an order?
Simply browse our website, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout and fill in your shipping and payment details. After completing your order, you will receive an email confirmation.

3. How long will it take for my order to arrive?
Orders are processed within 1–3 business days. Delivery times depend on your location and the shipping method chosen. Domestic orders typically arrive within 5–7 business days, while international orders can take 7–21 business days.

4. Can I modify or cancel my order after it has been placed?
We process orders quickly, so if you need to modify or cancel your order, please contact us as soon as possible. Once your order has shipped, we are unable to make changes.

5. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping times and fees may vary depending on your location. Please note that you may be responsible for customs duties or taxes.

6. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use the tracking number to follow your order’s journey.

7. What should I do if my order is damaged or lost?
If your order is damaged or lost during shipping, please contact us within 7 days of delivery. We will work with you to resolve the issue, either by reshipping the item or providing a refund.

8. What is your return policy?
We accept returns within 30 days of purchase, as long as the products are unused and in their original packaging. Please refer to our Return and Refund Policy for more details.

9. Do you offer gift cards?
At this time, we do not offer gift cards, but we are working on expanding our offerings. Stay tuned for future updates!

10. How can I contact customer support?
If you have any questions or need assistance, you can reach us at:

We’re here to help and look forward to assisting you!